Wood MosaicTerms and Conditions

These terms and conditions apply to any purchase you make through the website:

1. Payment

1.1 We must receive payment of the whole of the price for the goods that you intend to order before your order can be accepted. Our receipt of your payment will constitute acceptance of your order by ourselves. Our acceptance of your order brings into existence a legally binding contract between you and us incorporating these terms and conditions.

2. Price

2.1 The prices payable for goods are clearly displayed on our website and are including VAT.

2.2 For customers in United Kingdom we offer free delivery regardless of the quantity. The price you see on each tile is the total price, there is no additional fee.
2.3 Samples will be charged to you at the unit price as displayed on our website.

4. Delivery of Goods to you

4.1 Where we have agreed to deliver the goods, we will organise delivery of the goods ordered by you to the address you give us for delivery at the time you make your order. The delivery address must be valid in the United Kingdom (e.g. not a PO Box number).

4.2 Delivery will be made as soon as possible after your order is accepted, it will not take more than 5 days in most cases.

4.3 The risk of damage passes to you when either you or your nominee is in actual physical possession of the goods delivered.

4.5 On unpacking and inspecting the goods when they are in your possession, you MUST check that all the goods are acceptable to you before any of the goods are fixed or installed, if there is any damage cased by courier company then you need to report it within 2 days.

5. Cancellation by us

5.1 We reserve the right to cancel the contract between us if:

5.1.1 We have insufficient stock to deliver the goods you have ordered; or

5.1.2 We do not organise deliveries to your area; or

5.1.3 One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

5.2 If we do cancel your contract we will notify you by e-mail and we will credit your account with any sum involved by us as soon as is possible but in any event within 14 days of your order and refund the purchase price. We will not be obliged to offer any compensation for disappointment suffered.

6. Exchanges and Refunds for damaged or unsuitable goods

6.1 If the goods we deliver are not of the correct description, quality or quantity or are damaged or defective, please contact us as soon as possible in order that we might have the opportunity to address the matter, having regard to your statutory rights.

6.2 If you notify a problem to us under this condition, our obligation will be, at your option:

6.2.1 To make good any shortage or non-delivery; or

6.2.2 To replace or repair any goods that are damaged or defective;

6.2.3 To refund to you the amount paid by you for the goods in question. Delivery charges are non-refundable.

6.2.4 The foregoing will not affect your statutory rights.

6.3 If you notify in writing to us:

(i) within a period of 48 hours following the scheduled date of delivery that any goods have not been delivered; or

(ii) within a period of 48 hours after any goods have been delivered that such goods have been delivered damaged, are not of the correct quantity or do not comply with their description;

(iii) then we shall, at your option, either replace with similar goods any goods which are missing, lost or damaged or do not comply with their description or allow you credit for their invoice value.

6.4 The delivery of any returned goods shall either be at your premises or other delivery point specified for the original order.

6.5 Where we are liable in accordance with this condition in respect of only some or part of the goods the contract shall remain in full force and effect in respect of the other or other parts of the goods and no set-off or other claim shall be made by you against or in respect of such other or other parts of the goods.

6.6 The address for returning your goods to us is the Direct Tile Warehouse Depot which address is mentioned below in paragraph 7.


6.7 When we have agreed a refund we shall make payment within 14 days of such agreement: we will refund the full amount previously paid by you, excluding any charge for delivering the goods to you. If you have already received the goods you must return them to us within 14 days of our agreement to refund.

6.8 Proof of purchase (i.e. the original invoice or copy) will be required so as to enable us to process the refund. The goods in question must be received by us in the condition they were in when delivered to or collected by you.

6.9 Once we have agreed a refund, any sum debited by us from your debit/credit card will be re-credited to your account within 14 days.